This week I was tasked by Praxis to create a few research projects on Customer Success roles in business. Below you can find 2 articles describing the importance or customer success, and the traits that make a good representative. As well as an interview with customer success representative Jamie Swensgard.

Customer Success

The Bones Of Business

This is an article I wrote on the importance of customer success in the business world

Inside Customer Success

How to perform well in this role

This is an article I wrote on how to do well in a customer success role

Customer Success Interview

With Jamie Swensgard

Here is an interview I conducted with customer success representative Jamie Swengard on her job